Outlook 2016 not displaying html content in emails properly

Nov 19, 2015 - by Brendan Lee

UPDATE: Unfortunately this issue has returned after using Outlook for a while, however closing and reopening Outlook seems to fix it again (temporarily). Time for Microsoft to release an update!

 

Having upgraded to Office 2016 Professional earlier this month I have come across a frustrating issue within Outlook – an email with html content is not displayed correctly, the alignment is all off and a horizontal scroll bar is displayed so you have to scroll right to see any content. Whilst displaying html content should not be difficult for an email application, many users with 2016 seem to be experiencing it (see here - http://bit.ly/1X0pk8X).

 

The particular problem seems to lie with the 64 bit version of Office and does not seem to have been reported on any 32 bit version causing some users to downgrade to 32 bit. This isn’t a great solution and so until Microsoft release a fix we found a quick way of resolving this issue:

 

- Open Outlook

- Click on File, followed by Options

- Navigate to the Mail section and scroll down to Message Format

- Untick “Reduce message size by removing format information not necessary to display the message”

 

This easy fix worked for us straight away however according to Microsoft forums some users suggest that after Outlook has been closed and reopened several times the problem comes back, although we have not experienced this yet!

 

Hopefully this quick easy fix will work for you and save the hassle downgrading to 32 bit or even reverting back to Office 2013.

 

Let’s hope Microsoft release a fix soon for those this doesn’t work for!

 

 

6 comments

  1. David

    Thanks for the information about "Outlook 2016 not displaying html content in emails properly". The hopefully temp fix will not have to used very long, but it helped me. Thank you

  2. Odd-Asbjørn

    I keep getting emails that looks strange - especially from Sports-tracker. Det reduce size etc is unticked in my outlook. When opening the email in a browser as proposed by outlook it all looks nice. Any suggestions other than unticking the reduce size choice?

  3. Frustrated with...

    Unticking “Reduce message size by removing format information not necessary to display the message” did nothing :(

  4. Also frustrated

    Unticking “Reduce message size by removing format information not necessary to display the message” did nothing :(

  5. Josh

    My office is upgrading to windows 10 and lots of people here are running into this problem. I've tired the work arounds but they don't help. I've had limited success with closing and reopening Outlook but the issue always comes back.

  6. Vinny

    Unticking “Reduce message size by removing format information not necessary to display the message” did nothing for me either. I did find that if I change the format of the email from "HTML" to "Rich Text", it will deliver the email properly. This is a quick workaround until Microsoft fixes the problem.

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