Outlook 2011 on Mac freezes and stops receiving email

Oct 08, 2015 - by Ian Hasell

We encountered a brief issue with Outlook 2011 for Mac which would freeze up and stop receiving email, following the OS X upgrade to El Capitan.

More info here:

https://support.microsoft.com/en-us/kb/3098396

 

Resolution

Fortunately Microsoft dealt with this issue pretty quickly and released an update for Office 2011. On the Mac that has issue, force close Outlook > open Word (or any of the other Office apps). Go to Help > Check for Updates and it should find the newest update (version 14.5.6). Once this has completed, Outlook should work again as normal.

More info here:

http://www.macrumors.com/2015/10/07/microsoft-office-2011-outlook-fix/

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