Stars

All our Google reviews have disappeared!

A few weeks ago our Google My Business listing mysteriously disappeared - completely vanished without warning.  We still don't know the reason why, but we completed the appeal to be resintated process and within a few days we had our listing back.  Thank you Google :)

But that's not the end of the story... all of our glowing google reviews did not make it back with our listing, so instead of showing five hard-earned shining stars from 21 happy customers, instead we're back to zero :(

And it seems we're not the only ones to have suffered this.  Here's a couple of Google support threads where other customers are reporting the same issue:
https://support.google.com/business/thread/4806775
https://support.google.com/business/thread/4509541

But all is not lost (apparently!).  We reached out to GMB on twitter @GoogleMyBiz - they asked for our business number from our business location URL and here's the response we've received this week:

GMB response

We'll update this post to let you know the outcome.  Fingers crossed Google can resolve their technical issues for us and everyone else this bug is affecting.

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