All our Google reviews have disappeared!
A few weeks ago our Google My Business listing mysteriously disappeared - completely vanished without warning. We still don't know the reason why, but we completed the appeal to be resintated process and within a few days we had our listing back. Thank you Google :)
But that's not the end of the story... all of our glowing google reviews did not make it back with our listing, so instead of showing five hard-earned shining stars from 21 happy customers, instead we're back to zero :(
And it seems we're not the only ones to have suffered this. Here's a couple of Google support threads where other customers are reporting the same issue:
But all is not lost (apparently!). We reached out to GMB on twitter @GoogleMyBiz - they asked for our business number from our business location URL and here's the response we've received this week:
We'll update this post to let you know the outcome. Fingers crossed Google can resolve their technical issues for us and everyone else this bug is affecting.
UPDATE 23-Aug-2019: Still not fixed, but apparently the google engineers are working diligently to get it resolved: